Family Health introducing new interpretation service for patients

September 29, 2022

Family Health introducing new interpretation service for patients

MOBILE, Ala. — Overcoming barriers to care is a vital mission for Family Health, the primary care division of the Mobile County Health Department. Along with language barriers and having limited proficiency in English, patients who are deaf and hard of hearing can experience poorer quality care and outcomes, have less access to preventive services, and are less likely to adhere to healthcare plans.

For these reasons, Family Health has partnered with AMN Healthcare for language and interpretation services. By bridging the language gap, Family Health can give patients and caregivers the assistance they need to ensure the best care possible.

Rolling stands attached with tablets on an articulating arm are being placed at all Family Health locations located throughout Mobile County. AMN Healthcare’s language services software application provides access to thousands of professional interpreters who are culturally competent and extensively trained. These interpreters can provide their services through either video or phone calls depending on the client’s preference.

AMN Healthcare’s language services offer approximately 40 of the most common languages requested for its Video Remote Interpretation communications, including American Sign Language (ASL) and Certified Deaf Interpreter (CDI). The choices are listed in English and the native languages, helping the patient to make their choice.

The technology is secure, HIPAA (Health Insurance Portability and Accountability Act) compliant, intuitive, and easy-to-use, making quality interpretation the focus of any patient-provider interaction.

Since its inception in 1979, Family Health has provided services to the uninsured, underinsured, insured, and medically underserved populations of Mobile County. In addition to the general population, the center has also targeted special populations (such as migrant and seasonal workers, refugees, public housing residents, and people living with HIV/AIDS.

Family Health’s dedicated healthcare providers, support staff and administrative staff are committed to providing numerous services via 10 health centers across Mobile and Baldwin counties and a Mobile Medical Unit. Services provided include the following: primary care, behavioral health, HIV early intervention services, nutrition services, pharmacy, social services, X-ray, dental, lab, interpretation, behavioral health, and family planning. Call 251-690-8889 for an appointment today.