Thacker to discuss work on Office Hours session 05.03.24

May 3, 2024

Thacker to discuss work on Office Hours session

MOBILE, Ala. — David Thacker, a Clinical Software Support Analyst who oversees Health Informatics for the Mobile County Health Department, has been selected to be a guest speaker on the June 27th edition of “Office Hours.” This is a technical assistance opportunity sponsored by Data Integration, System & Quality (DISQ) that allows Ryan White HIV/AIDS Program recipients and provider staff to talk with their peers in an informal setting about specific technical challenges and solutions.

The segment is titled “EHRs, TRAX, and the RSR: Not Just Alphabet Soup!” He will be joined from 11 a.m. to noon that Thursday by Karl Frantz from the Lawndale Christian Health Center in Chicago.

They will discuss their processes to collect, extract, and reformat electronic health record (EHR) data for Ryan White HIV/AIDS Program Services Report (RSR) reporting through the TRAX system.

“I am honored and humbled that the DISQ team has asked me to present during one of their national Office Hours meetings,” Thacker said. “It is a tremendous opportunity to share our agency’s knowledge and success with other Ryan White programs around the country. I hope my insight will help benefit other Ryan White programs, and their patients.”

According to DISQ, Thacker and Frantz will focus on how they added fields to their EHRs to better capture RSR-required values, continuously check data quality to avoid last minute surprises, and get the right clients, services, and lab values out of their EHRs and into the RSR. While the presenters both use the EHR system Athena, this “Office Hours” session will have lessons applicable to other EHR users.

Family Health, the Mobile County Health Department’s primary care division, began providing care to people living with HIV/AIDS in 1987. As a Federally Qualified Health Center, Family Health strives to meet the needs of the underserved within the agency’s service area.

To learn more, call 251-690-8957 or visit